TERMS & CONDITIONS (SERVICE AGREREMENT)
1. SERVICES COVERED
This agreement applies to all Initial Cleanings, Recurring/Regular Cleanings, Move-In, Move-Out, Post-Construction, Residential, and Commercial Cleaning Services provided by Maple Maids.
All pricing is based on information provided by the client at the time of booking and reflects average cleaning times for similar properties.
2. PRICING & SERVICE TIME
- Service pricing is a flat rate based on estimated time:
- Houses: up to 3 hours
- Apartments: up to 2 hours
- Offices/Commercial: as quoted
- If all information provided by the client was accurate, Maple Maids will honor the flat rate even if the service slightly exceeds the estimated time.
- If information is incomplete or inaccurate, and the job exceeds the estimated time, additional time will be billed hourly.
- Maple Maids provides all standard cleaning supplies and equipment unless otherwise agreed in writing.
- The quoted price is for cleaning services only and does not include laundry, ironing, dishwashing, organization, or specialty services unless specifically listed in the service scope.
3. CLIENT RESPONSIBILITIES
The client agrees to:
- Provide safe and functional water and electricity at the service location.
- Ensure reasonable access to the property at the scheduled time.
- Secure or remove fragile, high-value, or irreplaceable items prior to service.
- Disclose special conditions (heavy soil, post-construction, excessive pet hair, biohazards, etc.) before service.
Failure to meet these conditions may result in service delays or additional charges.
4. SERVICES NOT INCLUDED (UNLESS QUOTED SEPARATELY)
The following are not included in standard cleaning:
- Interior/exterior walls & ceilings
- Curtains & blinds
- Balconies & patios
- Exterior windows
- Carpet or upholstery cleaning
- Moving or reorganizing items in drawers, cabinets, or closets
- Dishwashing
- Deep stain removal or restoration services
Additional services may be available upon request at an extra charge.
Homes with heavy pet hair may incur an additional fee.
5. PAYMENT TERMS
Reserving an Appointment
To secure service, one of the following is required:
- Credit/Debit Card on file
- Prepayment via Zelle
- Check received prior to service
- Signed Service Authorization (Commercial Accounts)
Same-Day / Emergency Service
- Immediate payment by card or Zelle is required.
- Emergency or short-notice fees may apply.
Payment Due
- Payment is due in full on the day of service.
- Accepted methods: Credit/Debit Card, Cash, Zelle, or Check.
- Returned checks incur a $35 fee plus bank charges.
The client authorizes Maple Maids to charge any outstanding balance, cancellation fees, or lock-out fees to the card on file.
Parking fees incurred in high-congestion areas will be billed to the client.
6. CLAIMS & LIABILITY
Maple Maids is fully insured and bonded.
- All claims for damage, loss, or unsatisfactory service must be reported within 24 hours of service completion.
- A written claim form is required before investigation and resolution.
- Maple Maids’ liability is limited to a maximum of 10 times the service fee.
If damage occurs:
- We will attempt repair.
- If repair is not possible, compensation will be limited to the item’s current actual cash value.
No refunds are issued. If service quality is disputed, Maple Maids reserves the right to re-clean affected areas.
Excluded from Liability:
- Cash, jewelry, antiques, artwork, sentimental items, electronics, and high-value personal property.
- Pre-existing damage, wear, discoloration, or permanent stains.
- Conditions caused by third-party interference, lack of utilities, or unsafe environments.
Key replacement/locksmith fees are covered only if loss is caused by Maple Maids personnel.
7. SERVICE INTERRUPTIONS
Maple Maids is not responsible for delays or incomplete service due to:
- Traffic or mechanical issues
- Lack of water, electricity, or safe working conditions
- Client-supplied materials being inadequate
- Third-party presence interfering with service
8. CANCELLATION POLICY
- A minimum of 24 hours’ notice is required for all cancellations or reschedules.
- Cancellations within 24 hours incur a $55 fee.
- Lock-outs, no-shows, or inaccessible properties will be charged 100% of the service price.
- Service termination within 24 hours of a scheduled visit is billed in full.
9. NON-SOLICITATION OF STAFF
After cancellation or termination of services, the client agrees not to employ any Maple Maids staff member for 6 months.
Violation results in a $3,000 referral/employment fee per person, plus all collection and legal costs.
10. AGREEMENT ACCEPTANCE
By booking services with Maple Maids, the client acknowledges and agrees to all terms listed in this Service Agreement.
End of service agreement
