Maple Maids ( Policies, Terms and Conditions )
Click here for a detailed service agreement
Service Terms – Quick Summary
By booking with Maple Maids, you agree to the following:
✔ Payment
- Payment is due on the day of service.
- A card on file or prepayment is required to reserve your appointment.
✔ Cancellations
- 24-hour notice is required.
- Cancellations within 24 hours: $55 fee
- Lock-outs or no-shows: Full service charge applies
✔ Pricing
- Pricing is based on the information you provide.
- If details are accurate, your flat rate is honored.
- Additional time may be charged if the property condition differs from what was described.
✔ What’s Included
- Standard residential/commercial cleaning only.
- Does not include laundry, dishes, organization, or specialty services unless quoted.
✔ Claims
- Any service issues or damage must be reported within 24 hours.
- We will gladly return to re-clean any missed areas.
- Refunds are not provided.
✔ Access & Utilities
- Client must provide safe access, water, and electricity at the time of service.
✔ Pets & Special Conditions
- Heavy pet hair, post-construction, or heavily soiled homes may require additional fees.
✔ Staff Policy
Hiring Maple Maids staff privately within 6 months carries a $3,000 referral fee per person.
